1. Membership

The No-H2O Membership Program is open to both new and existing No-H2O customers.

Membership becomes active upon successful purchase and receipt of the initial payment through the secure Square checkout.

Membership is subject to these Terms & Conditions and may only be used in accordance with the selected membership plan.

2. Membership Types

Memberships are available as Monthly Membership or Quarterly Membership options.

All memberships provide 15% off the standard price of the selected eligible valet service.

• Monthly Membership: Payment is charged monthly and includes one (1) valet service per monthly membership period.

• Quarterly Membership: Payment is charged every three (3) months and includes one (1) valet service per three-month membership period.

Memberships automatically renew according to the selected membership type unless cancelled in accordance with these Terms & Conditions.

3. Entitlement & Expiry

Each membership provides 15% off the standard price of the selected eligible valet service.

• Monthly Membership: One (1) valet service per monthly membership period.

• Quarterly Membership: One (1) valet service per three-month membership period.

The applicable valet service must be redeemed within the relevant membership period.

Unused entitlements do not roll over to subsequent membership periods and cannot be transferred, exchanged for cash, or redeemed for other services.

Members are responsible for booking their appointment within the applicable membership period. Where No-H2O is unable to offer an appointment within the applicable period due to limited availability, No-H2O may, at its sole discretion, honour the unused entitlement in a subsequent period.

4. Booking

Members may book services using the exclusive Member Booking Link or visit a participating No-H2O On-Site Location, subject to the applicable membership and service eligibility.

Bookings are subject to appointment availability. Members are encouraged to book in advance, particularly during busy periods, to secure their preferred date and time.

5. Membership Verification

No-H2O reserves the right to verify membership status and entitlement before providing any service.

Customers may be asked to confirm their registered name, email address or vehicle registration.

6. Vehicle Eligibility

Membership applies to the vehicle type selected at the time of membership purchase.

The applicable membership price is determined by the selected vehicle type, such as Car or Crossover/SUV.

7. Additional Services

Services outside the member's entitlement or upgrades requested during the appointment will be charged at the applicable standard price.

8. Missed Appointments

Failure to attend a confirmed appointment or cancellation outside the permitted notice period may result in the applicable membership entitlement being forfeited.

9. Changes to Membership

Membership plans, vehicle types and membership types (Monthly or Quarterly) cannot be changed during an active membership period.

Members who wish to change their membership must cancel their existing membership and purchase a new membership based on their preferred plan, vehicle type or membership type.

The new membership will be subject to the applicable pricing and Terms & Conditions at the time of purchase.

10. Cancellation

Members may cancel their membership at any time through their subscription account.

Cancellation will stop future automatic renewals. The membership will remain active until the end of the current paid membership period, after which it will expire.

No refunds or partial refunds will be provided for the remaining portion of the current membership period, except where required by applicable consumer law.

11. Promotional Offers

The No-H2O Membership Program cannot be used in conjunction with any other offer, promotion, discount or voucher unless otherwise stated.

12. Suspension or Termination

No-H2O reserves the right to suspend or terminate memberships in cases of misuse, fraudulent activity or breach of these Terms & Conditions.

13. Amendments

No-H2O reserves the right to amend these Terms & Conditions and membership benefits at any time. Updated Terms will be published on this website.

What is a No-H2O Membership?

A No-H2O Membership provides convenient access to premium waterless car care at 15% off the standard price. Members can choose between Monthly or Quarterly Membership, depending on their preferred payment and service frequency.

How do I join?

Simply choose your preferred membership plan, vehicle type and membership type (Monthly or Quarterly), complete the secure online checkout, and you'll receive your confirmation and Welcome Email.

How do I book my service?

Members can book online using the exclusive Member Booking Link included in their Welcome Email. Depending on their membership, members can book at a participating No-H2O On-Site Location or arrange an At Home service, where applicable.

How many services are included in my membership?

Your membership includes one (1) valet service per membership period:

• Monthly Membership: 1 valet service per month.

• Quarterly Membership: 1 valet service every three months.

All memberships include 15% off the standard price of the selected eligible valet service and automatically renew according to the selected membership type unless cancelled.

Can I book more than one service during my service period?

Your membership includes one (1) valet service per applicable membership period. Once your membership entitlement has been used, additional valet services may be purchased at the standard price.

Do unused services roll over?

No. Unused valet service entitlements do not roll over to the next membership period.

Can I upgrade my membership?

Membership plans, vehicle types and membership types cannot be changed during an active membership. If you wish to change your membership, you will need to cancel your existing membership and purchase a new membership based on your preferred plan, vehicle type or membership type.

Can I cancel at any time?

Yes. You may cancel your membership at any time through your subscription account. Your membership will remain active until the end of your current paid membership period, after which it will not renew automatically.

Can someone else use my membership?

Memberships are intended for the registered member and the registered vehicle. They are non-transferable.

What happens if I miss my appointment?

Please cancel or reschedule your appointment in advance. Missed appointments or late cancellations may result in the loss of your entitlement for the applicable membership period.

Where can I use my membership?

Memberships are valid at participating No-H2O On-Site Locations or for the applicable At Home service, depending on the membership selected. Please refer to our Locations Page for our latest sites and service availability.

How will I know my membership is active?

You'll receive a confirmation email after purchasing your membership, and our team will verify your membership when you make a booking or visit an eligible No-H2O location.

Who do I contact if I need help?

Please contact the No-H2O team via our Contact Us page or email us, and we'll be happy to assist with your membership.