Terms & Conditions
These Terms & Conditions apply to the use of the No-H2O Ireland website and to the purchase and provision of No-H2O services, gift vouchers, memberships and related products.
By making a booking, purchasing a service or product, purchasing a membership, or using our website, you agree to these Terms & Conditions.
About No-H2O Ireland
No-H2O Ireland is operated by:
Legal business name: NOH2O FRANCHISING LIMITED
Trading as: No-H2O Ireland
Registered address: Basement Car Park, Beacon South Quarter, Sandyford, Dublin 18, Ireland
Email: info@noh2o.ie
Telephone: +353 862023294
Our Services
No-H2O provides professional waterless vehicle valeting and related vehicle care services.
Services may be available at selected No-H2O locations, customer workplaces, homes or other agreed locations, depending on the service booked.
The services available, inclusions and prices are those displayed on our website, booking platform or other official No-H2O communication at the time of booking or purchase.
We reserve the right to change our service offering and pricing from time to time. Changes will not affect a booking that has already been confirmed except where otherwise agreed or required by law.
Bookings
Bookings may be made through our online booking system or through other booking channels made available by No-H2O.
When making a booking, customers are responsible for providing accurate information, including contact details and relevant vehicle information.
A booking is confirmed once the booking process has been completed and confirmation has been provided.
We may contact you using the details provided to manage your booking or provide important information relating to your service.
Vehicle Condition
Customers should inform us of any relevant circumstances that may affect the safe or effective provision of the service.
This may include:
Excessive dirt, mud, sand or debris
Heavy staining
Excessive pet hair
Biohazards or hazardous materials
Items of significant value left inside the vehicle
Existing damage or defects
Vehicle modifications that may affect the service
Additional charges may apply where the condition of a vehicle requires work substantially beyond the standard service purchased. Where reasonably practicable, we will discuss any additional charge with the customer before carrying out the additional work.
We recommend that customers remove valuable, fragile or personal items from their vehicle before the service.
Service Results
No-H2O will provide services with reasonable care and skill.
The final result may vary depending on the condition, age, material, previous treatment and level of soiling of the vehicle.
Where a particular result cannot reasonably be achieved, we may explain the limitation to the customer.
Customer Responsibilities
Customers are responsible for:
Providing accurate booking information
Ensuring the vehicle is available at the agreed location and time
Providing reasonable access to the vehicle where required
Removing valuable or personal belongings where appropriate
Informing No-H2O of relevant vehicle conditions
Following reasonable instructions provided by No-H2O staff
For mobile services, customers must ensure that the agreed service location is reasonably suitable and accessible for the service.
Prices and Payment
All applicable prices will be displayed before purchase or booking.
Payment may be made using the payment methods made available by No-H2O.
Prices may change from time to time. The price applicable to a confirmed purchase or booking will normally be the price displayed at the time of purchase or booking.
Where additional work is requested or reasonably required due to exceptional vehicle condition, any additional price will be communicated before the additional work is undertaken where practicable.
Cancellations and Rescheduling
Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee or may not be eligible for a refund, depending on the booking and service terms.
Delays, Closures and Circumstances Beyond Our Control
We will make reasonable efforts to provide services at the agreed time.
However, circumstances may occasionally prevent or delay a service, including severe weather, health and safety concerns, vehicle access issues, equipment failure, site restrictions, staff availability, public events, traffic disruption or other circumstances beyond our reasonable control.
Where we need to cancel or substantially change a booking, we will make reasonable efforts to contact the customer and provide an appropriate alternative, including rescheduling where possible.
Memberships and Subscriptions
Memberships and subscriptions offered by No-H2O are subject to the specific membership details, pricing and terms displayed on the relevant Membership page at the time of purchase.
Membership benefits, billing frequency, service entitlements, booking requirements and any applicable cancellation or renewal terms will be communicated to customers before purchase.
Membership benefits cannot be combined with other discounts or promotions unless expressly stated.
Promotions and Discounts
Promotions, discounts and special offers are subject to the specific terms communicated with each promotion.
Unless expressly stated otherwise:
Promotions cannot be combined with other offers.
Promotional codes must be entered or presented as instructed.
Promotions may be limited by date, location, service, vehicle type or booking method.
Promotions may be subject to availability.
No-H2O reserves the right to correct obvious pricing or promotional errors.
Gift Vouchers
Gift vouchers may be purchased through No-H2O and are subject to the terms provided at the time of purchase.
Gift vouchers may only be redeemed for eligible No-H2O services and cannot be exchanged for cash, except where required by law.
Any expiry date, redemption conditions or other restrictions will be communicated at the time of purchase and/or on the gift voucher.
Gift vouchers may not be combined with other promotions or discounts unless expressly stated.
Online Purchases and Consumer Cancellation Rights
Where you purchase a service online, you may have statutory consumer cancellation or withdrawal rights depending on the nature of the service and the circumstances of the purchase.
Certain services may be subject to exceptions or different rules, including where a service is provided at a specific date or period or where the customer has requested that a service begin during an applicable cancellation period.
Where a statutory cancellation right applies, No-H2O will provide the information and cancellation process required by applicable law.
Complaints
If you have a concern about a No-H2O service, please contact us using the contact details provided on our website. We will review your concern and work with you to resolve it where possible.
Website Content
We make reasonable efforts to ensure that all information, images and descriptions on our website are accurate and up to date. We may update our website content from time to time to reflect changes to our services.
Intellectual Property
Unless otherwise stated, the No-H2O name, logo, branding, website text, graphics, photographs, videos and other materials used on our website are owned by or licensed to No-H2O.
You may not copy, reproduce, modify, distribute or commercially use our website content, branding or materials without our permission.
This does not affect any third-party rights that may apply to particular content or materials.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
No-H2O is not responsible for loss or damage arising from circumstances outside our reasonable control.
Privacy
Our collection and use of personal information is explained in our Privacy Policy.
Consumer Rights
These Terms & Conditions do not affect any rights you may have under applicable Irish consumer protection law.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable legal requirements.
The latest version will be published on this page. Changes will apply from the date they are published and will apply to future bookings and purchases. They will not affect bookings or purchases already confirmed unless required by law.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
No-H2O Ireland
Basement Car Park, Beacon South Quarter, Sandyford, Dublin 18, Ireland
info@noh2o.ie
+353 862023294