Privacy Policy
No-H2O Ireland (“No-H2O”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a booking, purchase our services or products, contact us, subscribe to our marketing communications, or otherwise interact with No-H2O.
Who We Are
The data controller responsible for your personal data is:
Legal business name: NOH2O FRANCHISING LIMITED
Trading as: No-H2O Ireland
Registered address: Basement Car Park, Beacon South Quarter, Sandyford, Dublin 18, Ireland
Email: info@noh2o.ie
Telephone: +353 862023294
If you have any questions about how we use your personal data or wish to exercise your data protection rights, please contact us using the details above.
What Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
Name
Email address
Telephone/mobile number
Vehicle details, including vehicle type or registration where required for a booking
Booking and appointment details
Service and purchase history
Service location or address, where required for mobile services
Payment and transaction information
Gift voucher and membership information
Communications you have with us
Marketing preferences
Information you provide when submitting an enquiry, review, feedback or other communication
Technical information relating to your use of our website, including IP address, browser type and device information
Website usage information collected through cookies and similar technologies
How We Collect Your Information
We may collect personal data when you:
Visit or use our website
Make a booking
Purchase a service, gift voucher or membership
Contact us by email, telephone, social media or other communication channels
Subscribe to our email marketing
Enter a promotion or competition
Complete a customer enquiry or feedback form
Visit one of our locations
Use our mobile or workplace services
Interact with our emails or other marketing communications
We may also receive information through third-party booking, payment, website, marketing or technology platforms that we use to operate our business.
How We Use Your Personal Data
We use personal data for purposes including:
Processing and managing bookings
Providing our vehicle valeting and related services
Processing payments and purchases
Managing memberships and subscriptions
Providing gift vouchers and related services
Communicating with you about your booking or purchase
Responding to enquiries and customer service requests
Sending booking confirmations, reminders and service-related communications
Managing customer accounts and service history
Processing refunds, cancellations or other transactions
Improving our services and customer experience
Managing promotions, offers and competitions
Sending marketing communications where permitted by law
Understanding website and marketing performance
Maintaining website, payment and information security
Complying with legal and regulatory obligations
Establishing, exercising or defending legal claims where necessary
Lawful Basis for Processing
We process your personal data only where there is a lawful basis to do so under applicable data protection law.
Depending on the circumstances, this may include:
Performance of a contract
We may process your information where it is necessary to provide a service you have booked or purchased, process your payment, manage your membership or otherwise fulfil our agreement with you.
Legal obligation
We may process information where necessary to comply with legal, accounting, tax, regulatory or other obligations.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include managing and improving our services, maintaining security, preventing fraud and communicating with existing customers about relevant services where permitted.
Consent
Where consent is required, we will ask for it before processing your information for that purpose. You may withdraw consent at any time.
Marketing Communications
If you have opted in to receive marketing communications, we may send you information about:
No-H2O services
Offers and promotions
Memberships
Gift vouchers
New locations or services
Events and other relevant news
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Unsubscribing from marketing communications will not affect service-related communications that are necessary to fulfill a booking, purchase or other transaction.
Third-Party Service Providers
We may share personal data with trusted third-party service providers who assist us in operating our business and providing our services. These may include providers of website hosting, appointment and booking management, payment processing, customer communications, email marketing, IT, analytics, security and other business support services.
These providers may process personal data on our behalf or, where applicable, act as independent data controllers.
We only share personal data where necessary for the relevant purpose and take appropriate steps to ensure that personal data is handled in accordance with applicable data protection law.
International Transfers
Some of our service providers may process or store personal data outside Ireland or the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law, including relying on an adequacy decision or appropriate safeguards where required.
How Long We Keep Your Information
We retain personal data only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting, tax, contractual or reporting requirements. Retention periods vary depending on the type of information and the purpose for which it is held.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure the website functions properly, understand how visitors use the website, remember preferences and, where applicable, support analytics and marketing activities.
Some cookies may be placed by third-party services used on our website.
You can manage or disable cookies through your browser settings and, where applicable, through the cookie controls provided on our website.
Disabling certain cookies may affect website functionality.
Your Data Protection Rights
Subject to applicable law, you may have the following rights in relation to your personal data:
The right to access your personal data
The right to have inaccurate or incomplete information corrected
The right to request erasure of your personal data in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
You may exercise your rights by contacting us using the contact details provided in this Privacy Policy.
We may need to verify your identity before responding to certain requests.
Right to Lodge a Complaint
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Irish Data Protection Commission or another competent supervisory authority.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
We regularly review our security practices and take reasonable steps to protect the personal data we hold.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.
The latest version of this Privacy Policy will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
No-H2O Ireland
Basement Car Park, Beacon South Quarter, Sandyford, Dublin 18, Ireland
info@noh2o.ie
+353 862023294